1. GENERAL
1.1. Ayesha Somaya, with its registered address at 12-C/1, Bukhari Commercial Lane 5, DHA Phase 6, Karachi, 75500, Pakistan, operates the website https://www.ayesha-somaya.com/. We specialize in the sale and purchase of apparel, and accessories under the brand name "Ayesha Somaya".
1.2. This shipping and delivery policy ("Policy"), outlines our procedures and policies regarding the delivery and shipping of products purchased on the Ayesha Somaya Platform.
1.3. We are committed to providing a seamless customer experience and work with reputable logistics partners to ensure timely and reliable delivery of your purchased products.
2. TERMS OF SHIPPING AND DELIVERY
2.1. Dispatch and Delivery Timeline: We partner with third-party logistics service providers. Our pieces are predominantly made-to-order; therefore, the delivery time varies. To check the timeline, please visit the specific product page. For queries, contact us on WhatsApp at +92 320 3565161. Timelines are subject to change due to unforeseeable circumstances.
2.2. Information for Delivery: Accurate shipping address, landmarks, and contact details are the customer's responsibility. We are not liable for delays due to inaccurate information.
2.3. Delivery Attempts: After the initial attempt, we will contact the cardholder via email or phone. If a second attempt is requested, additional charges may apply.
2.4. Delay in Delivery: Delays can arise due to weather, political disruptions, or logistical challenges. We will document communications regarding delays, which can serve as evidence in disputes.
2.5. Actions of Delivery Personnel: We are not liable for acts or omissions of delivery personnel. Any disputes must be resolved independently.
2.6. Tracking Information: A unique tracking ID will be sent via SMS and/or email once the order is processed. Tracking may experience technical lags beyond our control.
2.7. Delivery Charges - Pakistan: For all domestic orders within Pakistan, a standard delivery fee of PKR 630 applies.
2.8. Delivery Charges - International: Calculated based on destination and weight. Duties, taxes, and customs levies are the responsibility of the customer and are collected by relevant authorities at delivery.
2.9. Customs Responsibility: Customers are liable for charges, fines, or delays incurred due to customs processing. Ayesha Somaya is not responsible for merchandise held by customs.
3. GOODS/SERVICES NOT RECEIVED
3.1. Definition: Refers to circumstances where a customer does not receive ordered goods within the expected timeframe or as described.
3.2. Eligibility: This policy applies to all orders placed with us regarding 'Goods and Services Not Received' situations.
3.3. Delivery Confirmation: Goods are dispatched to the provided address. Our process is contactless; proof of delivery from our third-party partner clearly stating sender and receiver will serve as evidence in case of disputes.
3.4. Confirmation of Delivery: A tracking number serves as confirmation that goods have been dispatched.
3.5. Timeframe: Issues must be reported within 7 working days from the expected delivery date (excluding weekends and public holidays).
3.6. Reporting: Contact our team via +92 320 3565161 or estore@ayesha-somaya.com.
3.7. Missing Delivery Disputes: By accepting these terms, the cardholder absolves the merchant from responsibility for missing deliveries. The tracking number is proof of dispatch; no credit card dispute can be raised for missing delivery.
3.8. Contactless Delivery: Digital confirmation via tracking number is valid even without a physical sign-off.
3.9. Customer Responsibility: Discrepancies must be communicated directly to the designated courier company, absolving the merchant from liability.
3.10. Investigation: Our team will review tracking numbers and documentation internally and communicate the outcome of the investigation to the customer.
3.11. Further Assistance: For inquiries, contact estore@ayesha-somaya.com or WhatsApp at +92 320 3565161.
